Terms & Conditions

We are Falcon Tower Crane Services Ltd a company trading from Shipdham Airfield Industrial Estate, Shipdham, Thetford Norfolk IP25 7SD. When you (the person named on the order) place an order with us we do business together under the following terms and in conjunction with our general terms & conditions.

1. Prices

We offer goods for sale through, our website www.shop.falconcranes.co.uk. Our prices vary from time to time and advertisements will always show the dates when the prices are valid. During the valid period we may offer things at a lower price. Our website will always show one price The prices we quote always show both including & exclude VAT. This will be charged at the applicable rate.

2. Payment

All of our goods are offered to you on a payment with order basis. We use a company called Stripe to manage our credit card transactions. Your payment is due to us upon order of your goods and is accepted by most credit cards, debit cards or by cheque. We will only accept your order if it is accompanied by payment in full.

3. Dispatch

We will aim to dispatch your goods same day for all orders before 1pm, or within 24 hours of being received. Goods remain the property of Falcon until paid for in full.

4. Delivery

We will deliver your order to any UK address. Our standard delivery uses a national carrier delivery company, and in most cases, you will receive your goods on the next working day. With some of the more remote areas such as the highlands of Scotland delivery can take several days. If a quicker delivery is important, you may select one of our premium delivery options. Availability of these depends on where you are and in some cases the time of day. This will be confirmed with you at the time you place your order. We use third party carriers and we will not be held responsible for delays that are outside of our control.

5. Receiving Orders

Unless we have your written authorisation, we will always require an authorised signature when delivering goods to you. We will not be held responsible for non-delivery due to lack of signature. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

6. Availability

We aim to keep sufficient stock so that we never run out. However, on occasions of unexpectedly high demand we may unfortunately run out. If this happens, we may delay dispatch of your order for a couple of days while new stock is obtained. If this is longer, we will inform you. If you have opted for a premium delivery option, or we are expecting a longer delay we will use the information you have provided with your order to keep you informed of progress. You may contact us at any time to check on the progress of your order.

7. Cancellation

If you wish to cancel your order you may do so at any time until we dispatch it. Your order will be packed and dispatched in a very short period. If you wish to cancel the order you should do so by telephone, and we will confirm that it has been possible. Items that are specially manufactured by us will by credited at our discretion.

8. Warranty

If any of the goods we supply fails to perform satisfactorily, please send the goods to us at our Shipdham address where one of our trained engineers will carry out a thorough inspection and examination. If we agree that there is a warranty claim we will carry out any repair and return the goods to you in a short a time as possible. Should the item be non-warranty we will send you a written quotation for the repair. We are not liable for loss of business by you due to a product failure. Some of the goods we sell carry longer manufacturers warranties, our guarantee is intended to give you additional piece of mind and not as a substitute for the manufacturers warranty.

9. Our Mistakes

We are constantly updating our products prices and offers. We are confident of our technology and staff but acknowledge that human error is always possible. If goods are offered for sale incorrectly, we will always try to honour our offer. There may be rare circumstances where it is not possible for us to do so. In such cases we will contact you and explain the situation, if we are unable to resolve the matter fairly with you, we reserve the right to refuse your order and refund any payment you may have made.

10. Unforeseen Circumstances

Where things like strikes, wars, acts of terrorism or even small things like power cuts interfere in our business with you, we will do our best to keep things going. We shall have no liability to you for any failure which is due to such unforeseen circumstances or any other situation outside our control.

11. Liability

Nothing in these Terms of Business is intended to affect your statutory rights or to limit our liability for death, personal injury or fraudulent misrepresentation resulting from our negligence. If there is a problem, you may receive a refund or replacement under the terms of our Guarantee. Our liability to you will always be limited to a full refund of the goods purchased. We will not compensate for delivery delays or failures unless you have requested a premium delivery option. In these circumstances our liability to you will be limited to a refund of the delivery charges you have paid. Our liability to you specifically excludes compensation for indirect or consequential loss or damage however it arises and except as described above will always be limited to a refund of your payment.

12. Law

These terms of business will be interpreted and adjudicated under English law.

13. Making a Payment

This website operated by Falcon Tower Crane Services Ltd uses Stripe for totally secure online payments. Your card details are never stored by us. Transactions are carried out over 3D Secure 2 pages and your details are transferred using TLS encryption.

We accept all major credit and debit cards including American Express, MasterCard, Visa, Visa Debit, Visa Electron and Maestro.