Returns Policy

(1) Introduction

We understand that from time to time you may wish to return a product to us.

We have created this 30 day returns policy to enable you to return products to us in appropriate circumstances.

This returns policy applies to customers in England, Wales and Scotland, irrespective of your geographical location.

This policy does not affect any statutory rights you may have (such as consumer rights under the Consumer Protection (Distance Selling) Regulations 2000).

(2) Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

(a) we receive the returned product within 30 days following the date of purchase of the product.

(b) the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new.

(c) you comply with the returns procedure set out below; and

(d) none of the exclusions set out below apply.

(3) Returns procedure

In order to take advantage of your rights under this returns policy, you must:

Notify us of all shortages and damaged goods within three working days otherwise no claim will be able to be made.

Return the product to us in its unopened packaging within 30 days from the date of purchase.

Products returned under this policy must be sent by recorded delivery to:

Returns Department
Falcon Tower Crane Services Ltd
Shipdham Airfield Industrial Estate
Shipdham
Thetford, Norfolk
IP25 7SD

You will be responsible for paying postage costs associated with returns under this policy.

Any goods returned to us that are non-standard will not be accepted without prior agreement.

(4) Exclusions

The following kinds of products may not be returned under this policy:

(a) any product made to your specification

(b) any product made to order.

(5) Refunds

We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy (excluding the original delivery charges and excluding the costs of returning the product to us).

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product.

(6) Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

(a) we will not refund or exchange the product.

(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

(7) About us

Our full name is Falcon Tower Crane Services Limited.

Our registered office is:

Falcon Tower Crane Services Ltd.
Shipdham Airfield Industrial Estate
Shipdham,
Thetford, Norfolk
IP25 7SD

Our company registration number is: 06475031

Our email address is: shop@falconcranes.co.uk

Our VAT number is: 932124946